Privacy Policy

The following policy outlines what personal data we collect and what we do with that data.

Why we collect personal data

It order for this website to function as is intended we have to be able to identify users and associate them with an account. By storing some personal information we are able to verify your identity and grant you access to your account.

During the checkout process your order details will be stored on the website and also passed along to the software that manages our warehouse, which is hosted by us and not accessible by third parties.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


We use Google Analytics to monitor visitors to the website and some basic information regarding your session with the website is stored (Browser, Screen Size and so on…) in order to allow us to provide a better user experience.

Who we share your data with

Any personal data we retain will be used solely for the purpose of providing the services we offer. In some circumstances we may use services provided by a third party, for example SMS messaging for delivery updates or an email provider for our newsletter.

How long we retain your data

Your data will be retained for as long as you are a customer of Pennine Optical or for as long as is required from a legal/ administrative point of view.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact information

Warehouse, Unit 4
Bedwas Business Park
CF83 8DU

Tel: 02920 857122
Fax: 02920 920480

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